Reference

Your Rights and Our Terms on mc88i

These legal terms set out how mc88i operates your account, handles your data, and manages transactions made through DANA, OVO, or GoPay — availability depends on local law and eligible regions in Indonesia.

Account Terms & ConditionsPrivacy & Data HandlingDANA, OVO, GoPay PolicyJurisdiction NoticeContact & Request Rights
mc88i Your Rights and Our Terms on mc88i
KEAMANAN DAN PRIVASI AKUN

How We Protect Your Data and Account

Data Retention Policy

We retain your account and transaction data only as long as required for operational and compliance purposes. When data is no longer needed, it is deleted from our active systems in line with applicable regional retention rules.

Cookie and Tracking Notice

mc88i uses session cookies to keep your account logged in and analytical cookies to understand how you navigate the lobby. You can adjust cookie preferences at any time through your browser settings without affecting your account access.

Account Security Practices

Every login to your account triggers an OTP verification step sent to your registered mobile number. This applies whether you access via mobile browser or desktop, and it cannot be bypassed — it is how we confirm it is you.

Your Right to Request Changes

You may request a correction, export, or deletion of your personal data at any time by contacting support via live chat or email. We will confirm receipt and process the request within the period set by applicable law in your region.

HUBUNGI TIM KAMI

Reach Us for Any Legal or Account Query

Live Chat Support Reach our account team directly via live chat on mc88i. For legal queries — account suspension, data requests, or payment disputes — our team handles them in the same channel, around the clock.
Email for Formal Requests Submit formal data requests, account closure notices, or written legal inquiries by email. We aim to respond to written requests within the timeframe required by applicable regional standards.
Account Help Centre Your account dashboard contains a dedicated help section where you can raise disputes related to DANA, OVO, or GoPay transactions, request data exports, or flag a payment discrepancy for review.

Legal Questions We Get Asked Most

These answers cover the legal questions we hear most from account holders in Indonesia — from data rights to payment records and account closure. If your question is not here, our live chat team handles legal queries around the clock.

We share only the minimum data needed to process and verify your payment. Your DANA or OVO account number is never passed to third parties outside of payment processing. We do not sell personal data.

Yes. Submit a data export request via live chat or email and we will compile your account and transaction records. Processing time follows the applicable regional data protection standard for your area of Indonesia.

After account closure, we retain transaction records for the period required under applicable compliance rules, then delete them. You can request confirmation of deletion once the retention period has passed.

Availability depends on local law and the eligible regions where we operate. We recommend checking whether online gaming access is permitted under the rules that apply in your specific area before opening an account.

Open the account help section in your dashboard, locate the transaction in question, and raise a dispute. Our team reviews the GoPay transaction log and responds with a resolution or request for additional verification.

You may contact our support team via live chat or email to request a formal review of any suspension. We will confirm the reason in writing and outline the steps needed to reinstate or close your account.